# Pricing and trial

> What you can do in Whisperr before the trial, what the 30-day trial unlocks, what happens when it ends, and how to cancel.

Whisperr has a free stage before the trial, a 30-day trial of a paid plan, and the paid plan after it. This page says what each stage lets you do. Plan prices are on the [Whisperr pricing page](https://whisperr.net/#pricing).

## What can I do before the trial?

You can do the whole technical install for free:

- create [API keys](/guides/api-keys/),
- install an SDK or let a [coding agent](/agents/) do it,
- send events and identify calls,
- see on the **Data** page which sources and events arrive,
- review the plan Whisperr builds from your events.

Whisperr does not charge for events, and API keys work in every billing state.

Before the trial, Whisperr writes no message drafts and sends nothing. The Messages page and the analytics pages, such as **Users** and **Impact**, open when the trial starts.

## Start the trial

The trial is 30 days of a paid plan. Only a workspace owner or admin can start it.

1. Open the Home setup step **Review your plan and start your trial**, or open **Settings → Plan**.
2. Pick a plan and select **Start free trial**.
3. Select **Continue to Stripe** and enter your card. You pay $0 today.

Each organization gets one trial. If yours already used it, the dashboard says “This organization has already used its free trial.”

## What does the trial unlock?

Everything the paid plan does:

- Whisperr writes message drafts when users match your interventions.
- Messages go out through your own push and email providers once you connect one, turn on sending and approve them. See [Troubleshooting](/guides/troubleshooting/#no-drafts-yet).
- The analytics pages, the full event list on the Data page and the **Settings → Message rules** open.

**Settings → Plan** shows the date the trial ends and the days left.

## What does Whisperr charge for?

Whisperr charges for the users it covers each month. A user counts when your app identifies them and they send at least one event in the month. Anonymous devices do not count. Events themselves are not charged.

Each plan covers a number of users a month. Above that number, you choose what happens: Whisperr stops messaging above your plan and keeps collecting your data, or it covers new users up to a monthly spend limit that you set. See the [pricing page](https://whisperr.net/#pricing) for the plans and their prices.

## What happens when the trial ends?

The plan you picked continues, and Stripe charges its first fee to your card. To pay nothing, cancel before the trial ends.

If a payment fails, the workspace becomes read-only: “Billing needs attention. Data is readable, but changes and execution are paused.” Whisperr writes and sends no messages until you fix it. Select **Fix payment** in **Settings → Plan** to update your card in Stripe.

## Cancel

1. Open **Settings → Plan**.
2. Select **Manage billing**. Stripe opens: “Card, invoices and cancel are in Stripe.”
3. Cancel the plan in Stripe.

If you cancel during the trial, you are not charged. Your plan runs until the end of the current trial or billing period, and **Settings → Plan** shows the end date. Until then, you can keep the plan from the same Stripe page.

After the plan ends, Whisperr stops writing and sending messages. Your data stays readable in the dashboard. To choose a plan again later, open **Settings → Plan**.

## Common questions

### Can I install Whisperr and send events before I start the trial?

Yes. API keys, the SDKs and event ingestion work before the trial, and Whisperr does not charge for events. Whisperr writes no message drafts and sends nothing until the trial starts.

### Does the Whisperr trial need a card?

Yes. Stripe takes your card when you start the trial. You pay $0 that day. The first charge comes when the 30 days end, unless you cancel first.

### What does Whisperr charge for?

The users Whisperr covers each month. A user counts when your app identifies them and they send at least one event in the month. Anonymous devices do not count. Plan prices are on whisperr.net.

### What happens to my data when I cancel Whisperr?

Your plan runs until the end of the current trial or billing period. After that, Whisperr stops writing and sending messages, and your data stays readable in the dashboard.

Source: https://docs.whisperr.net/guides/pricing-and-trial/